Maintenance & Support
Remote Diagnostics
At SOS Systems, everything we do is designed to help you, your team and your business run more smoothly and efficiently. Our Remote Diagnostics system is the perfect example of this. Proactive management of your devices helps identify potential faults so we can resolve them before they happen. By gaining visibility of your MFD Hardware, our remote system sends emails to our Technical support advising us of equipment issues and when parts need replacing.
This preventative printer maintenance software also gives us usage-related statistics, such as meter readings for billing and toner levels for automated toner supply. It also provides our technicians with specific device data, via email or the secure service portal. Armed with this information, our printer maintenance and support teams can quickly mitigate any downtime so your business stays operational. And our productivity doesn’t stop there. Through our quarterly meetings we can review performance, exchange ideas and look ahead at any future technological developments that we feel might help your business.
Remote Support
The SOS Remote Support Centre (RSC) is your early detection system designed to keep everything running smoothly and efficiently – and downtime to an absolute minimum. The RSC works by carrying out regular performance tuning and fault monitoring of products maintained by us across your network.
Our advanced remote technology gives our technicians the power to accurately track maintenance, patch management, device reboots and monitor all systems. If a problem is detected, we can quickly assess the information and perform basic troubleshooting, classification, prioritisation and issue relevant escalation. Furthermore, all calls to our SOS Help Desk are answered by experienced engineers who can immediately start working on any issue (and they are all based in the UK and work full-time for SOS Systems).
So now you can direct all your office printer maintenance and support enquiries to one core team whenever you need their help. Everyone is involved with every support request throughout the life of the process, so it stays seamless. In addition, the RSC and client help desk staff work closely together. This means everyone can access the client-specific information and tools they need to complete the task to the standards you expect from SOS Systems.
Toner Replenishment
At SOS Systems, we take the hassle out of managing toner levels with our automated replenishment service. Using Print Audit we remotely monitor toner usage across all connected devices. When a toner cartridge reaches 20% capacity, we’re automatically notified via email with full details including the specific device and its location.
This allows us to proactively ship the required toner directly to the client, ensuring minimal disruption and no manual intervention needed from your team. It’s just one of the ways we help keep your print environment running smoothly.
Speak to one of our experts to see how we can help maintain your printers.
How SOS Systems works – and works for your business
Whatever your industry sector, whatever your size and wherever you are located, our expertise lies in understanding, supplying and maintaining the latest print and document management technologies.
We work closely with our customers to help support their digital transformation initiatives; delivering improvements in productivity, efficiency and sustainability.
We take time to meet you and your team. We get to see your challenges, your demands and where you want to take your business.
Once we understand your needs, we can recommend and install a bespoke system precisely designed around your business and your budget.
We are with you as a partner. We will continually monitor and scrutinise, suggest and improve every service and every product we supply you.
Our advanced remote diagnostic service gives us the insight and information to react to issues before they occur, thus reducing downtime.
Speak to one of our experts to see how we can help maintain your printers.
Source: Quocira Report 2017
