A reliable UK-wide print infrastructure set up and maintained by SOS Systems has significantly improved levels of efficiency for renowned legal firm, Trowers & Hamlins.

The business, which employs almost 800 staff in London, Birmingham, Manchester and Exeter, had previously experienced printer breakdowns and slow maintenance.

Since SOS Systems won a competitive tender to become the firm’s print provider, Infrastructure Analyst James Chandler says the difference is ‘like night and day’ and Trowers & Hamlins’ IT team can now focus on strategy and innovation.

Chandler, who is based in Bunhill Row, London, explains: “Having an efficient and reliable print infrastructure is essential to law firms as our work relies heavily on printing and scanning documents. Any issues can risk project deadlines and significantly reduce productivity.

“In the past, print suppliers have caused frustration for our IT helpdesk because of missed maintenance visits, issues getting hold of parts and delays in software being installed.

“Since working with SOS Systems the situation has been completely turned around. We have a reliable team, their maintenance work is proactive rather than reactive, and their recommendations have significantly reduced queuing time for printers and scanners in our offices which makes a real difference to our people.

“Any upgrades or installations are completed quickly and with minimal disruption, and they also provide training for our staff which is an added bonus.”

He adds: “I have been working with print suppliers for just over a decade and SOS Systems are by far the easiest to deal with. The personal level of service and the commitment they show is quite difficult to find elsewhere.”

SOS Systems looks after 46 Canon devices across Trowers & Hamlins’ UK offices, including some with embedded scanning devices, and has installed sophisticated software that has made assigning the cost of printing and scanning a very simple process.

Through remote monitoring and regular site visits, technicians anticipate the majority of issues and take action, and as SOS Systems is one of only a handful of Canon Platinum Partners, the team can quickly source parts and additional equipment when required.

They have also recently become involved in supporting Trowers & Hamlins’ office in Oman, remotely preparing and testing equipment, and supplying relevant software licences, following the installation of a new server.

IT Manager Bob Greenwood adds: “Everyone at SOS Systems knows the technology inside out and they recommend the machines they think we should be running. They have always got that entirely right and our business is all the better for working with them.”

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