Printing is boring
Printers are boring. They are the bane of most people’s lives but at SOS Systems our core belief is well they should just work.
So many businesses we talk to, have a variety of pain points relating to printing. If the solution you have, doesn’t work, it can actually affect your entire business.
SO, WHAT’S THE PAIN?
The Office Manager is pulling their hair out having to pick up the phone, to order cartridges for Julies printer, as the toner ordering software is broken AGAIN.
The IT department is overwhelmed with tickets, for a variety of different things. “My printer drivers need re-installing”, “my home printer has stopped working” and “there is another error code we don’t know how to clear”, are just a few of the issues that IT may be tackling.
Engineers continue to turn up with the incorrect parts, even though you have yet again given the Error Code in advance of their visit……just painful.
The reality, is, that if your provider is proactive and use the correct remote solutions, you should not be seeing any of this pain, yet almost every company we talk to, has some of it.
HOW DOES SOS HELP? A THOROUGH TECHNICAL ASSESSMENT…
When we engage your business, our Project Managers carry out a thorough assessment of your departments, the key users and where and why the current printing and scanning setup is failing.
From here, our sales team, who have some of the best experience in the industry, will recommend a solution that is specifically tailored to your business. This helps to avoid moans and groans about how the printing estate serves your users and gets them more involved in the decision. It’s a WIN-WIN.
We will also engage your IT Team, analysing the impact the current system is having on them. Wouldn’t you rather they were doing productive tasks that increase the value of your business than, fixing something that shouldn’t be broken?
We are genuine, when we say, every step of the process we take, from project managing your implementation, to ongoing service and support, is reverse engineered with the outcome in mind. PRINTING SHOULD JUST WORK…
If these ring true to you, please get in touch, we’d love to help. Call 01293 562525 or email firstname.lastname@example.org