Customer Service & Backup
The team at SOS Systems recognise that the relationship is only just starting when you purchase a piece of office equipment, or indeed an entire system.
Excellent customer service is the heartbeat of the business, ensuring that customers remain customers and go on to recommend the business to others.
This sense of partnership is forged through regular account reviews, a quick response to any issues that might arise and a genuine desire to work with businesses to make them more efficient.
ISO 9002
Recognising a consistently high standard of service and support, SOS Systems Limited has been accredited with ISO 9002. When you need support, they offer you a partnership based upon honesty, integrity and a commitment to ensuring you are delighted to do business with them.
Customer Survey
SOS Systems constantly monitor customer satisfaction, or as MD, Alun Evans would say the firm strives for: "customer delight". SOS don’t rely only on surveys to establish whether their customers are unhappy, they take a more proactive approach and provide customers with as many opportunities as possible to tell us honestly what they think about them.
Account Reviews
SOS Systems believe that all customers are entitled to know whether suppliers have delivered on their promises. Regular sales contact allows them to exchange ideas, review performance and look ahead at any future technological developments that might help your business.
It’s all about "Uptime"
SOS Systems aim to fix any problem you may have first time and as quickly as possible. They invest heavily in their service team to make sure your products are working when you need them most. SOS Systems technicians carry a carefully selected range of parts, capable of solving the vast majority of standard problems. If they cannot fix first time, local and European networks can usually guarantee same day or next day delivery, limiting downtime.
Contact Our Customer Service & Backup Team
If you have any Customer Service or Backup queries please contact our service managers, Kerry or Jenny, on FREEPHONE 080808 22666
