About SOS Systems Ltd
Established in 1985 and based near Gatwick Airport, SOS Systems Ltd, supply and maintain a wide range of electronic office equipment from the world’s leading manufacturers.
The business is based around a simple ethos that surrounds being efficient, proactive, client focused and as importantly, being nice people to work with, an element that is all too often overlooked in the current climate. SOS Systems have established a track record for understanding client needs and, using their experience, coupled with competitive machine prices, they create bespoke office solutions designed to deliver commonsense solutions and value for money.
This reputation, coupled with prompt and efficient service, has seen the business grow to work nationwide with a range of operators, from small entrepreneurs, to some of the UK’s household names. SOS Systems have embraced state of the art technology, with the introduction of remote machine diagnostics, meaning that clients can have their machines monitored 24/7 ensuring that any problems can be identified and rectified, often without the user even knowing about it.
Moreover, all customer service issues are dealt with by our expert team based at our head office, each of whom is trained to prioritise call-outs and deploy the field engineers, a system that has consistently delivered an impressive average response time of under four hours.
Back in 1993, the business achieved IS09001, demonstrating its commitment to procedures and processes, effective monitoring, record keeping and a desire for continual improvement.
"We work in an industry where finding the right solution can make a big difference to our client’s productivity and cost control, something we pride ourselves on doing very well and an ethos that is borne out in the long-term nature of our client relationships. I’m also particularly proud of the culture of the business – it’s important that we’re nice people to work with, I know it’s an important factor for me when I’m choosing suppliers and it’s often the telling characteristic when all else is equal." - Alun Evans, MD, SOS Systems Ltd
